Third-Party Administrators (TPA)

We set up TPAs with their own company code and dedicated security administrator. For a TPA to file on behalf of a company, the member company must have completed and submitted a TPA Consent Form.

If this is your first time working with Arbitration Forums, please submit the Security Administrators and Global Authorization forms with your TPA Access Agreement.

If you are already registered with Arbitration Forums, please submit your forms through the Member Support Portal.

All documents MUST be signed by a corporate officer, senior level executive, or an individual that has the authority to bind the organization to a nationwide contract and not be case specific. If signed electronically, the digital signature(s) must be backed by a digital certificate (e.g., Adobe Sign or DocuSign). Upon receiving the correct documentation, TPA documents are processed in 3 business days in most cases. 
Security Administrators Form
Security administrators have a user designation that allows them to add, modify, and remove business units and users for their company. Regardless of the business unit to which they are assigned, administrators can control business units and users for the entire company. Security administrators can also specify company preferences related to their company's participation in AF's programs.
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Global Authorization Form
Each member company must provide a global email address to which AF will send its notifications. Only an authorized officer of the member company may approve the process.
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TPA Access Agreement
The access agreement must be signed and submitted by the TPA company agreeing to access the Services provided by AF, as limited by the Terms of Use and only on behalf of each member expressly granting the TPA authority in writing. Please use the following link to submit the agreement: Submit TPA Access Agreement.
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Frequently Asked Questions

In most cases, TPA documents are processed in 3 business days.
Please reach out to the Member Service Center at 1-866-977-3434 or submit a ticket in the member support portal with any questions.
Arbitration Forums requires that both a TPA Consent Form and a TPA Access Agreement be completed and submitted.

The TPA Consent Form must be signed and submitted by the member company to authorize AF to web-enable a third-party administrator and grant access to the member’s cases on AF’s website. Please use the following link to submit the form: Submit TPA Consent Form.

The TPA Access Agreement must be signed and submitted by the TPA company agreeing to access the Services provided by AF, as limited by the Terms of Use and only on behalf of each member expressly granting the TPA authority in writing. Please use the following link to submit the agreement: Submit TPA Access Agreement.

Both the consent form and access agreement MUST be signed by a corporate officer, senior level executive, or an individual that has the authority to bind the organization to a nationwide contract and not be case specific. If signed electronically, the digital signature(s) must be backed by a digital certificate (e.g., Adobe Sign or DocuSign).

A digital signature—a type of electronic signature—is a mathematical algorithm routinely used to validate the authenticity and integrity of a message (e.g., an email, a credit card transaction, or a digital document). Digital signatures create a virtual fingerprint that is unique to a person or entity and are used to identify users and protect information in digital messages or documents. In emails, the email content itself becomes part of the digital signature. Digital signatures are significantly more secure than other forms of electronic signatures.

A corporate officer, senior level executive, or an individual that has the authority to bind your organization to a nationwide contract must sign the agreements.